Yes, Teleo automatically enrolls new users in a 10-session free trial of our Unlimited plan. There is no time limit to this trial – you may take any amount of time to complete your 10 free sessions. After that, you will be automatically converted to Teleo’s free plan of 5 sessions per month or may upgrade as needed.

Teleo has been shown in research and practice settings to improve care quality, engagement, and access. Repeated studies show Teleo improves practice revenue by improving attendance + treatment drop-out rates and reducing clinician burnout.

Teleo may offer unified billing for group practices. If interested, please reach out to [email protected] for custom invoicing until this becomes manageable directly in the platform.

Teleo encourages graduate clinical interns, students, and university programs to leverage our free plan. For bulk access to Plus or Unlimited plans for students, contact [email protected].

The Free plan allows 10 client records whereas Plus and Unlimited plans have unlimited client records. If you have more than 10 client records when downgrading, you will still have access to view to all previous records after you downgrade; however, all client records after your first 10 become unloadable when admitting a client from the waiting room. Since HIPAA compliance requires mapping each client to their own client record, to admit a new client into your Teleo room after downgrading requires upgrading back to Plus or Unlimited, or deleting client records until you have availability in the Free plan.

The Free plan allows 10 custom activities, the Plus plan allows 50 custom activities, and the Unlimited plan allows unlimited custom activities. If you have more than 50 client records when downgrading to the Plus plan, or more than 10 client records when downgrading to the Free plan, your custom activities above the limit can no longer be added to the room. You will still have access to view these custom activities in your account after you downgrade, but you won’t be able to add new custom activities without upgrading or deleting custom activities above your limit.

You will not be able to admit clients into the room if you are out of sessions. Upgrading your account while your client is in the waiting room takes ~30 seconds and will not kick them out.

To ensure this doesn’t happen, our session counter allows you to monitor usage in Teleo. When you’re getting low, we’ll warn you with an orange icon near the settings button. When you’re out, this icon turns red. Once red, you can upgrade plans to unlock more sessions in Teleo, or wait until your monthly usage limit resets - aligned with your billing cycle.

Our referral program rewards you for sharing Teleo with friends and colleagues. When they sign up for a paid plan using your referral code, you both earn 1 free month. There is no limit to how many free months you can earn - so refer away! To sign up for the program, fill out this form.