Browser Settings
Device settings
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Browser guides
Chrome
Click the website settings icon (left of the browser URL)
Click "Reset permissions"
Click the refresh button to reload the page
Click "Setup access"
Click "Allow while visiting the site"
Chrome (iPhone / iPad)
If you’ve previously turned off microphone or camera access, you can re-enable it in your device settings.
Open the iOS "Settings" app
Search for "Chrome"
Make sure both the "Microphone" and "Camera" permissions are enabled
Go back to the Chrome app and refresh the page
Chrome (Android)
Open Chrome on your Android device
Navigate to the website that needs access to your microphone or camera
Tap the lock icon next to the address bar
Select Site settings
Under Permissions, tap "Microphone" and "Camera"
Set both permissions to "Allow"
Return to Teleo and refresh the page for the changes to take effect.
Safari (iPhone / iPad)
Click the settings icon (left of the browser URL)
Click the three dots
Find the "Camera" and "Microphone" permissions
Change both the "Camera" and "Microphone" permissions to "Allow"
Go back to Teleo and click the refresh button to reload the page
Safari (Older iPhone / iPad)
Tap the "AA" icon in the address bar
Select "Website Settings"
In the popup window, ensure both "Camera" and "Microphone" permissions are set to "Allow"
Return to Teleo and click the "Try again" button
Safari
Click the settings icon (left of the browser URL)
Click "Website settings..."
Change both the "Camera" and "Microphone" permissions to "Allow"
Click the refresh button to reload the page
Microsoft Edge
Click the lock icon left of the browser URL
Click "Permissions for this site"
From the list find "Camera" and "Microphone"
Change both the "Camera" and "Microphone" permissions to "Allow"
Go back to Teleo and click the "Refresh" button to reload the page
Check Your System Settings
MacOS
Camera and microphone access is managed in System Settings (formerly System Preferences) under Security & Privacy. To ensure your browser has permission to use these devices:
Open System Settings (or System Preferences)
Navigate to Privacy & Security
(On older versions) Click on the Privacy tab
Select Camera and Microphone from the sidebar
Ensure your browser is checked/enabled for both
After making changes, restart your browser for them to take effect.
Windows
To adjust your microphone or camera settings:
Open Settings from the Start menu
Use the search bar to find the relevant settings:
Microphone:
Search for Sound settings
Under Input, select your preferred microphone from the dropdown
Camera:
Search for Privacy settings
Under Camera, make sure access is enabled and your browser has permission to use it
Restart your browser after making changes to ensure they take effect.
Make sure no other app or tab is using the camera (Windows only)
On Windows, Teleo may not be able to access the camera if it’s already in use by another application or browser tab. To fix this:
Close any apps that might be using the camera (e.g., Zoom, Teams)
Check your open browser tabs—if you see a red recording icon, that tab is likely using the camera. Close it or stop the camera use.
After closing the app or tab, return to Teleo and click the "Try again" button